Internal FAQ
Internal troubleshooting guide
Can the Events and E-commerce Proxies be used for sneaker bots?
Can the Events and E-commerce Proxies be used for sneaker bots?
Yes, our Events and E-commerce Proxies are brand new and fresh, making them suitable for use with sneaker bots. If you encounter any issues after purchase, we can assist you directly here in this ticket.
Do Oculus Proxies' ISP proxies support ticket reselling websites in various regions, and are there discounts for long-term partnerships?
Do Oculus Proxies' ISP proxies support ticket reselling websites in various regions, and are there discounts for long-term partnerships?
Yes, our ISP proxies support ticket reselling websites in various regions, including Asia (HK, KR, TH, JP) and the US. For long-term partnerships, we offer discounted pricing. You can view the standard pricing on our product page here: ISP Proxies. Let us know your use case and target regions here, and we’ll be happy to provide a customized quote.
How can I delete my proxy?
How can I delete my proxy?
If you need a proxy removed, let us know the order token or proxy details here in this ticket, and we’ll handle the deletion for you.
How can I enable auto-renewal for my Oculus Proxies plan?
How can I enable auto-renewal for my Oculus Proxies plan?
Auto-renewal can only be enabled for active plans. If your plan has expired, you’ll need to purchase a new plan to continue using the proxies. You can do that at Oculus Proxies
How can I request an invoice for my purchase?
How can I request an invoice for my purchase?
If you need an invoice for your purchase, just provide your business name and the email or order associated with the transaction, and we’ll generate the invoice for you here.
Can I correct a typo in my email address after registering for an account?
Can I correct a typo in my email address after registering for an account?
If you made a typo in your registration email, just send the incorrect and correct email addresses here, and we’ll update your account.
What should I do if my Oculus Proxies stop working?
What should I do if my Oculus Proxies stop working?
If your proxies stop working, check your configuration (username, password, port) and try rotating the proxies if you’re on an ISP Premium or Events & E-commerce plan. If you’re still facing issues, let us know your setup (e.g., which tool you’re using, or any error messages), and we’ll help troubleshoot it here.
What should I do if my proxies stop working properly after an update?
What should I do if my proxies stop working properly after an update?
If your proxies stopped working after an update, please double-check the proxy list in your dashboard. If that looks fine and you’re still having issues, let us know here so we can help further or issue replacements.
What should I do if my refreshed proxies are not performing well, and I encounter a 'no servers available' error?
What should I do if my refreshed proxies are not performing well, and I encounter a 'no servers available' error?
If you’re getting a ‘no servers available’ error or the refreshed proxies are underperforming, there may be no more stock for the specific use-case you had chosen. Please confirm your token # and your use-case needed and we will take a look!
Which proxies are recommended for use with AXS ticketing platform?
Which proxies are recommended for use with AXS ticketing platform?
For ticketing platforms like AXS, our Events & E-commerce ISP Proxies are ideal. They offer US static IPs, high speeds, unlimited threads, and full HTTP/HTTPS support — everything needed for fast checkouts.
Which proxy type is best for Popmart site automation with Stellar?
Which proxy type is best for Popmart site automation with Stellar?
For automating Popmart with Stellar, we recommend Sneaker Residentials.
Which type of Oculus Proxies are best for ticketing site scraping like Ticketmaster?
Which type of Oculus Proxies are best for ticketing site scraping like Ticketmaster?
We would recommend Event & E-Commerce Proxies, or Event Residentials for anything Ticketing related!
Why am I receiving proxies from the wrong country or an incorrect number when configuring my Shared Datacenter proxies?
Why am I receiving proxies from the wrong country or an incorrect number when configuring my Shared Datacenter proxies?
Why are my proxies timing out or getting aborted when used in my application?
Why are my proxies timing out or getting aborted when used in my application?
If proxies are timing out, make sure the site you’re targeting isn’t blocked by our compliance rules (like Google). Try increasing the timeout limit in your script or tool. If you’re still running into issues, let us know the site and error so we can test and help.
Why can't I generate proxies on my dashboard?
Why can't I generate proxies on my dashboard?
If you can’t generate proxies, confirm your account is active and you’ve selected the right proxy type. If everything looks good and it’s still not working, share your order or screenshot here so we can resolve it.
Why can't I use my proxies after renewing them successfully?
Why can't I use my proxies after renewing them successfully?
If your proxies stopped after renewing, it might be due to a payment delay which caused your list to expire. Let us know the token or plan that was affected, and we’ll re-enable your proxy zone for you.
Why is my proxy not working?
Why is my proxy not working?
If a proxy isn’t working, tell us what’s happening — is it a connection failure, authentication issue, or something else? Include any relevant error messages or setup steps, and we’ll help resolve it here.