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    Internal FAQ

    Internal troubleshooting guide

    Can the Events and E-commerce Proxies be used for sneaker bots?

    Yes, our Events and E-commerce Proxies are brand new and fresh, making them suitable for use with sneaker bots. If you encounter any issues after purchase, we can assist you directly here in this ticket.

    Do Oculus Proxies' ISP proxies support ticket reselling websites in various regions, and are there discounts for long-term partnerships?

    Yes, our ISP proxies support ticket reselling websites in various regions, including Asia (HK, KR, TH, JP) and the US. For long-term partnerships, we offer discounted pricing. You can view the standard pricing on our product page here: ISP Proxies. Let us know your use case and target regions here, and we’ll be happy to provide a customized quote.

    How can I enable auto-renewal for my Oculus Proxies plan?

    Auto-renewal can only be enabled for active plans. If your plan has expired, you’ll need to purchase a new plan to continue using the proxies. You can do that at Oculus Proxies

    How can I request an invoice for my purchase?

    If you need an invoice for your purchase, just provide your business name and the email or order associated with the transaction, and we’ll generate the invoice for you here.

    Can I correct a typo in my email address after registering for an account?

    If you made a typo in your registration email, just send the incorrect and correct email addresses here, and we’ll update your account.

    What should I do if my Oculus Proxies stop working?

    If your proxies stop working, check your configuration (username, password, port) and try rotating the proxies if you’re on an ISP Premium or Events & E-commerce plan. If you’re still facing issues, let us know your setup (e.g., which tool you’re using, or any error messages), and we’ll help troubleshoot it here.

    What should I do if my proxies stop working properly after an update?

    If your proxies stopped working after an update, please double-check the proxy list in your dashboard. If that looks fine and you’re still having issues, let us know here so we can help further or issue replacements.

    What should I do if my refreshed proxies are not performing well, and I encounter a 'no servers available' error?

    If you’re getting a ‘no servers available’ error or the refreshed proxies are underperforming, there may be no more stock for the specific use-case you had chosen. Please confirm your token # and your use-case needed and we will take a look!

    Which proxies are recommended for use with AXS ticketing platform?

    For ticketing platforms like AXS, our Events & E-commerce ISP Proxies are ideal. They offer US static IPs, high speeds, unlimited threads, and full HTTP/HTTPS support — everything needed for fast checkouts.

    Which proxy type is best for Popmart site automation with Stellar?

    For automating Popmart with Stellar, we recommend Sneaker Residentials.

    Which type of Oculus Proxies are best for ticketing site scraping like Ticketmaster?

    We would recommend Event & E-Commerce Proxies, or Event Residentials for anything Ticketing related!

    Why am I receiving proxies from the wrong country or an incorrect number when configuring my Shared Datacenter proxies?

    If you’re receiving proxies from the wrong country or count, please verify:
    • You’re using the correct 2-letter country code (e.g., US).
    • You’re requesting a number of proxies within your plan limits.
    • Your orderToken starts with oc_ and is still active.
    • Your whiteListIP includes your public IP.
      Send us the details you’re using (API or dashboard, requested vs. received info), and we’ll help correct it.

    Why are my proxies timing out or getting aborted when used in my application?

    If proxies are timing out, make sure the site you’re targeting isn’t blocked by our compliance rules (like Google). Try increasing the timeout limit in your script or tool. If you’re still running into issues, let us know the site and error so we can test and help.

    Why can't I generate proxies on my dashboard?

    If you can’t generate proxies, confirm your account is active and you’ve selected the right proxy type. If everything looks good and it’s still not working, share your order or screenshot here so we can resolve it.

    Why can't I use my proxies after renewing them successfully?

    If your proxies stopped after renewing, it might be due to a payment delay which caused your list to expire. Let us know the token or plan that was affected, and we’ll re-enable your proxy zone for you.

    Why is my proxy not working?

    If a proxy isn’t working, tell us what’s happening — is it a connection failure, authentication issue, or something else? Include any relevant error messages or setup steps, and we’ll help resolve it here.

    Do you offer bulk static ISP proxies with UDP protocol support?

    Oculus Proxies does not support UDP protocol for proxies. We offer static ISP premium proxies, which are HTTP-based and ideal for US-based targets. You can explore our ISP premium proxies here: ISP Premium Proxies.

    What type of proxies should I use for Ticketmaster (TM) scraping?

    For scraping ticketing sites like Ticketmaster (TM), rotating residential proxies are not recommended. Instead, use our specialized residential proxies for ticketing, optimized for this purpose: Events Resi Tickets. If you’ve already purchased rotating residential proxies, you can request a refund after purchasing the ticketing-specific product.

    Can I change the proxy URL into an IP format?

    No, the proxy URL cannot be changed into an IP format. Oculus Proxies masks its IPs for security reasons. The proxy functions as a standard IP in the background.

    Why did my proxy plan expire before the stated expiration date?

    Proxy plans expire based on UTC time, which may differ from your local time zone. If auto-renewal is disabled, proxies will expire exactly at the UTC time on the expiration date. To avoid interruptions, check the expiration time in UTC and enable auto-renewal.

    Why am I receiving an 'Auth Error' or 'Proxy Authentication Required' message after purchasing proxies?

    This error usually means your proxy credentials are not configured correctly. Make sure you’re using the correct username and password from your order confirmation. Also, verify that your application includes these credentials in the request headers.

    Can I use the dedicated DC product with Outlook or email services?

    No, the dedicated DC product is not compatible with Outlook or email services due to compliance policies. For email support, switch to the ISP premium plan. Refunds are only available if less than 50MB of data was used and the request is made within 5 days of purchase.

    Why don't I see the username and password for my proxy authentication?

    If your plan has an authorized IP set, the system switches to IP-based authentication. Remove the authorized IP to revert to username-password authentication.

    What proxies should I use for Ticketmaster events in the US and UK?

    For US Ticketmaster events, use Events & E-commerce ISP Proxies. For UK events, use Tickets Residential Proxies for better geo-location coverage.

    How can I use Oculus Proxies for websites like Paciolan that have advanced blocking mechanisms?

    Paciolan uses advanced blocking beyond proxies, such as fingerprinting and payment profile checks. While our proxies help with geo-targeting, success may vary. Review our geolocation guide and try different configurations.

    How can I test my proxies safely after rotating them?

    Avoid online proxy testers. Use trusted tools like Fogldn Proxy Tester for safe testing. It’s compatible with Windows and Mac.

    Why do my proxies stop working after 24 hours, and how can I ensure stable access to the API?

    Proxies remain functional indefinitely, but session IPs may rotate every 20–30 minutes. If they stop after 24 hours, check your usage or configuration.

    Why are all proxies from my order showing the same location (Ashburn, Virginia)?

    Our Event & ISP Premium proxies are hosted in Ashburn, VA. Some geo-databases may show incorrect locations. For multi-region proxies, explore other plans.

    Can I swap out only some of the proxies in my order, or do I need to replace the entire proxy plan?

    Proxy swaps must be done for the entire plan. Individual proxy replacements are not supported.

    Do you offer bulk discounts for ISP proxies, and what are the pricing options?

    Yes, we offer bulk discounts starting at 600+ proxies. Contact us for custom pricing.

    How do I rotate proxies when using them for ticket purchasing?

    Use the ‘tickets’ rotation option in your proxy settings to cycle through IPs, which is essential for ticketing platforms.

    Why am I getting a 407 error when connecting to Amazon using my proxy?

    A 407 error means authentication failed. Double-check your username and password. Test in a browser with a proxy extension to confirm.

    Why am I only generating one proxy when I requested more (e.g., 9999)?

    This may be a browser issue. Try clearing cache/cookies or switching browsers.

    Does the ISP package allow me to generate unlimited proxies?

    ISP Premium (USA only) offers unlimited bandwidth with fixed IPs. The global ISP plan allows unlimited IPs, billed by bandwidth.

    Are there any discount codes available for Oculus Proxies?

    No, we don’t offer discount codes. Our pricing already includes the best available discounts.

    Can I reverse the rotation of my ISP proxies?

    No, proxy rotation is final. Please double-check before rotating.

    Why am I being asked to complete KYC when purchasing proxies?

    KYC is required for some plans (e.g., Events Residential) to protect the network. Other plans like ISP and Sneakers Residential do not require KYC.

    How long does it take for proxies to work after authenticating my server IP?

    Proxies work immediately after IP authentication. If issues occur, check for errors or contact support.

    What happens if my proxy token expires and I try to add bandwidth or use it?

    Expired tokens cannot be reused or topped up. You’ll need to purchase a new token. Contact support if you see unexpected charges.

    Do you offer discount codes for purchasing proxies?

    We offer automatic tiered discounts for orders of 25–400 proxies. Larger orders (1000+) receive higher discounts. Contact us for bulk pricing.

    The proxies are showing up in a different country than the one I generated.

    To verify the location of your proxies, please use https://lumtest.com/myip.json

    Why i don't see the country i'm looking for in the country list?

    If your desired country doesn’t appear in the list, most likely we don’t have IPs from that country right now, please check later.

    Error when I try to create more than 1 proxy.

    If you are facing issues when generating more than 1 proxy, please try clearing your browser cookies and cache to resolve this error.

    Test FAQ Bot

    Test FAQ Bot

    Why can’t choose proxy country before checkout?

    Choosing a country will be possible via your dashboard after purchase. This is relevant for global proxies such as: ISP, Shared Datacenter, Dedicated Datacenter, Rotating Residential, Sneakers Residential and Events Tickets Residential

    Why I don’t see “Cancel Plan” option in Active Subscriptions?

    If you can’t find the “Cancel Plan” button, this most likely means that you’re not qualified for a refund anymore. Either it’s after the 5-day cap, or you’ve used more than 50MB.

    Do you have a free trial to test before purchase?

    Yes, we have trial for any proxy for 3 days.

    Can I use ISP Premium & Event & Events & E-commerce Proxies without IP Whitelisting/Authenication?

    Yes. Both ISP Premium and Event & Events & E-commerce Proxy plans can be used in with and without IP Authorzation.

    Does your service allow accessing .gov websites?

    Under the Residential plans for Oculus Proxies you would not be able to access .gov websites, as for .gov websites it requires a much more vetted process through KYC.
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